Shipping policy

Element Guard — Shipping Policy

At Element Guard, we specialize in heavy-duty outdoor asset protection across Australia. We aim to dispatch all orders quickly and transparently so your caravan, pop-top, boat, or trailer gets protected as fast as possible.

All orders are stored, packed, and dispatched from our network of Australian fulfillment warehouses (located in Melbourne, Sydney, and Brisbane).

1. Shipping Rates & Delivery Coverage

FREE Australia-Wide Standard Shipping: We offer 100% Free Standard Delivery on all orders across Australia, with no minimum order value required.
Coverage: We ship nationwide to all Australian states and territories, including metropolitan, regional, and remote locations.

2. Order Processing & Dispatch Times

Processing Time: Orders are processed and dispatched within 1 to 2 business days (24–48 hours), Monday through Friday (excluding QLD/National public holidays).
Order Cut-Off Time: Orders placed before 12:00 PM AEST on a business day will begin processing the same day. Orders placed after 12:00 PM or on weekends/public holidays will be processed on the next business day.

3. Estimated Delivery Timeframes

Once your order has been dispatched from our Australian warehouse, estimated transit times are as follows:

Region	Estimated Transit Time
Brisbane, Sydney, Melbourne (Metro)	2 – 4 Business Days
Adelaide & Regional QLD / NSW / VIC	3 – 6 Business Days
Perth, Hobart & Regional SA / TAS	4 – 7 Business Days
WA Regional, Northern Territory & Far Remote AU	5 – 10 Business Days

Note: Delays may occasionally occur during peak seasonal holiday periods, extreme weather conditions, or unforeseen courier disruptions beyond our control.

4. Order Tracking

As soon as your package is scanned by our courier partner, you will receive an automated email and/or SMS notification containing your Tracking Number and direct tracking link.

Please allow 24 hours from receiving your tracking number for the carrier to update initial scanning details on their portal.

5. Courier Partners & PO Box Delivery

To deliver bulky items (such as heavy-duty caravan and boat covers) quickly and safely, we work with leading Australian freight networks, including:

Australia Post
Aramex / Fastway
CouriersPlease
Allied Express
Toll Express

Delivery Address Requirements:

Physical Street Address Preferred: Due to the size and weight of our heavy-duty covers, delivering to a physical residential or commercial street address is strongly recommended.
PO Boxes & Parcel Lockers: Larger covers exceeding standard Australia Post parcel size limits cannot be delivered to PO Boxes or Parcel Lockers. If a physical street address is not provided, our team may reach out to request an alternative delivery address prior to dispatch.

6. Authority to Leave (ATL)

For your convenience, orders are typically dispatched with Authority to Leave (ATL) enabled. If you are not home at the time of delivery, the courier driver will leave your parcel in a safe, secure location at your property (e.g., near the front door, porch, or carport).

If you live in an apartment complex or unsecured property where leaving parcels unattended is unsafe, please leave a note in the Order Special Instructions field at checkout or contact us immediately after ordering.

7. Incorrect Address or Undeliverable Packages

Please double-check your shipping details at checkout. If an incorrect or incomplete address is provided and the package is returned to our warehouse as undeliverable:

Re-consignment or re-delivery fees charged by the courier will be the customer's responsibility.
If you notice an error in your delivery address after placing an order, contact us immediately at support@elementguard.com.au. Address updates can only be made prior to warehouse dispatch.

8. Items Damaged or Lost in Transit

Damaged Items: If your package arrives with visible exterior damage or the cover has been damaged during transit, take photos immediately and contact us within 7 days of delivery. We will arrange a prepaid return and send out a free replacement.
Lost Parcels: If your tracking information has not updated for more than 7 business days past the expected delivery timeframe, email our support team. We will lodge a formal investigation with the carrier and dispatch a replacement parcel if the item is declared lost in transit.